This Privacy Policy explains how AchillesCC LLC, doing business as Achilles Plumbing ("Achilles Plumbing," "we," "us," or "our"), collects, uses, and protects information when you visit achillesplumbing.com (the "Site"), request an estimate, or communicate with us. By using the Site or submitting your information, you agree to the practices described here.
On this page
1. Information We Collect
We collect information you provide directly to us and limited information automatically when you use the Site.
Information you provide, for example when you book an estimate or contact us:
- Name (first and last)
- Phone number
- Email address
- Service address and details about the work you need
- Any other information you choose to include in a message
Information collected automatically, such as your IP address, browser type, device information, pages viewed, and general usage data collected through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect to:
- Respond to your requests and provide estimates and plumbing services;
- Schedule, confirm, and follow up on appointments;
- Send you appointment confirmations, reminders, and service-related messages (including by SMS if you opt in — see Section 3);
- Communicate with you about your inquiry, including by phone, email, or text;
- Operate, maintain, and improve the Site and our services;
- Comply with legal obligations and protect our rights.
3. SMS / Text Messaging Program
If you provide your phone number and check the SMS consent box on our booking form, you consent to receive SMS text messages from Achilles Plumbing related to your request and service, such as appointment confirmations, reminders, scheduling updates, and follow-ups. Consent to receive text messages is not a condition of purchasing any goods or services.
- Message types: appointment confirmations, reminders, scheduling and service updates, and follow-ups.
- Message frequency: message frequency may vary based on your interactions with us.
- Costs: message and data rates may apply, depending on your mobile carrier and plan.
- Opt-out: you can opt out at any time by replying STOP to any text message. You will receive a confirmation and will no longer receive SMS messages unless you opt back in.
- Help: reply HELP for assistance, or contact us at (916) 834-5551 or info@achillesplumbing.com.
- Carriers are not liable for delayed or undelivered messages.
Your mobile information is never sold or shared for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and messaging platform providers, is permitted solely to deliver the messaging service. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share Information
We do not sell your personal information. We may share information only in the following limited circumstances:
- Service providers: trusted vendors who perform services on our behalf (such as form processing, hosting, scheduling, and SMS/messaging delivery), bound by confidentiality and permitted to use the information only to provide those services.
- Legal and safety: when required by law, subpoena, or to protect the rights, property, or safety of Achilles Plumbing, our customers, or others.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.
As stated in Section 3, text messaging originator opt-in data and consent are never shared with third parties for any purpose other than delivering the messaging service you requested.
5. Cookies & Analytics
The Site may use cookies and similar technologies to remember your preferences and understand how the Site is used. You can control cookies through your browser settings; disabling them may affect some features.
6. Data Retention
We retain your information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Privacy Rights
Depending on where you live, you may have rights to access, correct, or delete your personal information, or to opt out of certain processing. To make a request, contact us using the details below. You may also opt out of SMS at any time by replying STOP.
9. Children's Privacy
The Site and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted on this page, and we will update the "Last updated" date above. Your continued use of the Site after changes are posted constitutes acceptance of the updated Policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
- AchillesCC LLC (dba Achilles Plumbing)
- 925 S Gary Dr, Tempe, AZ 85251
- Phone: (916) 834-5551
- Email: info@achillesplumbing.com